This Privacy Policy explains how iGYM, operated by Intouch Group ("we", "us", "our"), collects, uses, stores, and protects your information when you use our mobile applications — IGym Member, IGym Trainer, and IGym Partner ("Apps").
By using our Apps, you agree to this Privacy Policy. If you do not agree, please do not use our Apps.
This policy applies to all three apps. Where a section applies to a specific app only, it is clearly mentioned.
- Full Name
- Phone Number
- Email Address (optional)
- Date of Birth (optional)
- Gender (optional)
- Profile Photo (optional)
The iGYM Member and iGYM Trainer apps collect and process health-related and fitness data to provide gym management and fitness tracking services. This includes:
- Gym attendance and visit records
- Workout and training session details
- Fitness progress and performance tracking
- Trainer-assigned exercise programs and schedules
- Step count and body metrics
- Activity logs related to gym usage
Important: Health and fitness data is collected only in the iGYM Member and iGYM Trainer apps. The iGYM Partner app does not collect personal health data of the gym owner or operator — it manages gym business operations only.
This health and fitness data is used solely to provide our fitness services. We do not sell, share for advertising, or use this data for any purpose other than delivering the services you signed up for.
- Gym and business name, address, registration details
- Membership plans and pricing
- Trainer profiles and schedules
- Member records entered by the gym
- Payment and billing history
- Enquiry and follow-up records
- Transaction history and payment status
- Important: We do NOT store your card or bank details. All payment processing is handled securely by third-party payment gateways.
- Device type and operating system
- IP address
- App usage patterns and logs
- Crash reports and diagnostic data
We use your data to:
- Create and manage your account
- Provide gym management and fitness services
- Track attendance, sessions, and fitness progress
- Manage memberships, renewals, and payments
- Assign trainers and training programs
- Send important service notifications and reminders
- Provide customer and technical support
- Improve app performance and features
- Ensure security and prevent misuse
- Meet legal and regulatory obligations
We do NOT sell your personal data or health data to any third party.
The iGYM Member and iGYM Trainer apps access and collect health and fitness-related information including attendance records, training sessions, fitness progress, and workout data. This information is:
- Collected only with your knowledge and use of the app
- Used only to provide gym and fitness management services
- Not shared with advertisers or third parties for marketing
- Protected using industry-standard security measures
If you are a trainer or gym partner, you may also view health or fitness data of members assigned to you. This access is strictly for professional service delivery only.
We may share your data only in the following situations:
- Your Gym or Trainer — to deliver the fitness services you use
- Payment Gateway Providers — to process transactions securely
- Cloud Hosting and Infrastructure Providers — to store and manage app data
- Technical and Analytics Partners — to maintain and improve the app
- Legal Authorities — if required by law or court order
All third-party partners are required to maintain data confidentiality and comply with applicable data protection laws.
Our apps may request the following device permissions:
- Internet Access — required for all app features
- Storage — for profile images or downloaded reports
- Notifications — for reminders, renewals, and service alerts
- Activity Recognition — for step count tracking (iGYM Member only)
We only request permissions that are necessary for the app to function.
We protect your data using:
- SSL/HTTPS encrypted communication
- Secure cloud storage infrastructure
- Access control systems and authentication
- Regular monitoring and security updates
However, no digital system can guarantee 100% security. We encourage you to keep your login credentials safe.
We retain your data:
- For as long as your account is active
- As required by applicable law or regulation
- For resolution of disputes or enforcement of agreements
Once you request deletion and it is legally permitted, your data will be removed within a reasonable time.
Depending on applicable laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To exercise these rights, contact us at info@igymsoft.com
You can request deletion of your account and data by:
- Using the "Delete Account" option inside the app (if available), OR
- Emailing us at info@igymsoft.com
We will process your request within a reasonable timeframe.
Our apps are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately and we will remove it.
If you use the iGYM Partner App, you may collect and manage personal and health data of your gym members. As a Partner, you are responsible for:
- Obtaining proper consent from your members before collecting their data
- Complying with applicable data protection laws in your region
- Ensuring accuracy of member data entered into the system
- Not misusing member data for purposes beyond gym management
We process member data only to provide the software services to you.
If you use the iGYM Trainer App, you may have access to certain member information and health/fitness data of members assigned to you. This access is:
- Strictly for the purpose of delivering training services
- Subject to confidentiality — do not share member data outside the platform
- Limited to members assigned to you through the system
f you have any questions, concerns, or requests about this Privacy Policy, please reach out to us:
Email: info@igymsoft.com
Phone: +918700177381, +917290830795
Address: Plot No-A3, Third Floor, Sector 16A Dwarka, Near Metro Pillar No 811, New Delhi - 110078
This Privacy Policy governs the manner in which www.igymsoft.com ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (referred to as "you" or "your") of the www.igymsoft.com website (referred to as the "Site").
We may collect personal identification information from you in various ways, including but not limited to when you visit our Site, register on the Site, fill out a form, place an order, subscribe to our newsletter, respond to a survey, or interact with other features or services we provide on the Site. The information we may collect includes, but is not limited to, your name, email address, phone number, and billing information. You have the right to refuse to provide certain personal information; however, it may prevent you from engaging in certain activities on the Site.
We may collect and use your personal information for the following purposes:
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
Protecting the privacy of the very young is especially important. We do not knowingly collect any personal information from children under the age of 13. If you believe that we may have collected personal information from a child under 13, please contact us immediately, and we will take appropriate measures to remove that information from our records.
We have the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at +918700177381, +917290830795 or info@igymsoft.com.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
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